Dealing with Unhappy Clients

As the number of articles available at content mills rapidly decreases, many writers are turning to private clients in an attempt to keep their earnings stable.  While private clients tend to pay more than the average large content mill, keeping multiple clients happy is not always possible.  One unhappy client can damage your reputation and negatively affect your ability to earn money as a freelance writer.  Fortunately, there are ways to manage an unhappy client.

Address the Problem Immediately

Most clients will contact you directly to voice their concerns.  The client might be unhappy about a delay in their order, a problem with writing quality, or a miscommunication regarding the instructions.  Whatever the problem is, you should always address their complaint immediately by responding to their emails or returning their phone call.  Do not put off dealing with the client since making the client wait will make the entire situation worse.

Offer a Compromise

Find a way to please your client without seriously inconveniencing yourself.  If the client is unhappy with the quality of the content you have provided, offer to make revisions on that order free of charge.  When clients are upset about a deadline change, consider giving them a “coupon” for discounted service in the future.  Work to keep your client happy without sacrificing too much of your time or potential income.

Stand Your Ground

There are times when clients are just difficult to please.  Even if you meet a deadline, follow all instructions, and communicate with your client; they might be unhappy with the end results.  When clients become unhappy for reasons that cannot immediately be addressed always stand your ground. Politely ask your client to tell you exactly what the problem with and encourage them to tell you what you can do to fix the problem.  If the client is vague, or making unreasonable demands, tell the client what you are willing to do and stand behind what you say.